Phones & Videoconferencing

General Operating Instructions

• Dialing Instructions 
• Telephone Operating Instructions and User Guides
• Voicemail Instructions
• ESD and DSHS Voicemail Instructions

Forward Calls From Your Office Phone

Our phone system provides several options to forward calls made to your work extensions directly to your home number or mobile phone. Please contact Telecom directly via email: scdtelecom@seattlecolleges.edu to find the best arrangement for your specific situation. Once it's set up, you will be able to turn it on and off yourself.

Remote Access Your Office Phone Instructions

• We have remote apps available that allow you to use your Avaya phone number on computers and mobile phones.
  Contact SCDTelecom@seattlecolleges.edu to get set up.
• Communicator User Guide
• Queue Group Instructions for Avaya Remote app

Conference Calling

• Conferencing
• Avaya Conferencing
• Zoom Conferencing
• Zoom Videoconferencing Cheatsheet 
• Zoom or Teams information
• How to Join Teams Meetings
• How to Schedule Teams Meetings
• Meeting Owl Instructions

Text Messaging

• Using Outlook to send and receive text messages

Resources and Assistance

• Directory Lookup by phone
• Request Help or Report Problems with Telephone and Voicemail
• Troubleshooting Guide
• Request Telephone and Voicemail Changes or New Service
• Frequently Asked Questions - FAQ